ST AGATHA CARE LTD

Customer Privacy Policy

This privacy notice explains how St Agatha Care Ltd collects, uses, stores, and protects your personal information.

Contact Details

What Information We Collect, Use, and Why

To Comply With Legal Requirements

We may collect or use the following personal information:

  • Name
  • Contact information
  • Identification documents
  • Any other personal information required to meet legal obligations
  • Right to work information
  • Insurance details
  • Safeguarding information
  • Criminal offence data

For Recruitment Purposes

We may collect or use:

  • Contact details (e.g. name, address, telephone number, personal email address)
  • Date of birth
  • Copies of passports or other photo ID
  • Employment history (e.g. job applications, employment references, secondary employment)
  • Education history (e.g. qualifications)
  • Right to work information
  • Details of criminal convictions (e.g. DBS, Access NI, or Disclosure Scotland checks)

For Queries, Complaints, or Claims

We may collect or use:

  • Names and contact details
  • Addresses
  • Payment details
  • Account information
  • Purchase or service history
  • Correspondence

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a lawful basis for collecting and using your personal information. Details of lawful bases are available on the Information Commissioner’s Office (ICO) website.

Your rights may vary depending on the lawful basis relied upon.

Your Data Protection Rights

You have the right to:

  • Access – request copies of your personal information
  • Rectification – request correction or completion of inaccurate data
  • Erasure – request deletion of your personal data
  • Restriction of processing – request limits on how your data is used
  • Object to processing – object to certain uses of your data
  • Data portability – request transfer of your data to another organisation or to yourself
  • Withdraw consent – where consent is the lawful basis, withdraw it at any time

Requests will be responded to within one month.

To exercise your rights, contact us using the details above.

Our Lawful Bases for Processing

To Comply With Legal Requirements

  • Consent – you have given clear permission
  • Legal obligation – processing is required by law

For Recruitment Purposes

  • Consent
  • Legal obligation
  • Legitimate interests – collecting candidate data to carry out pre-employment checks and introduce candidates to clients

Information collected may include name, contact details, address, photo, right to work documentation, passport or driving licence, DBS checks, and references.

For Queries, Complaints, or Claims

  • Consent
  • Legal obligation

Where We Get Personal Information From

  • Directly from you
  • Family members or carers
  • Other health and care providers
  • Previous employers

How Long We Keep Information

St Agatha Care Ltd retains personal data only for as long as necessary to fulfil its purposes and comply with legal and regulatory requirements.

Client Records

Client records may be retained for up to 10 years from the most recent contact or service provided, to ensure continuity of care and accurate historical records.

Carer Records

Records relating to self-employed carers may be retained for up to 10 years from the most recent engagement to support ongoing or future placements.

Removal Requests

Requests for data removal may be submitted in writing by email. Certain records may need to be retained where legally required. Re-registration will require new documentation.

Subject Access Requests (SARs) will be responded to within one calendar month.

Who We Share Information With

We may share personal information with:

  • Care providers
  • Current employers
  • Previous employers

How to Complain

If you have concerns about how we use your personal data, please contact us using the details above.

If you remain dissatisfied, you may complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF